Frequently Asked Questions

Welcome, here you will find a collection of the most frequently asked questions about our products and helpful answers. For specific products you may also find it useful to refer to the instructions which, if misplaced, can be downloaded from the product page on this site. 

Please see your product category to view the relevant frequently asked questions.

Panel and Storage heater FAQs

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Can my storage heater be installed within a cabinet?

No, this would not meet the clearence allowance and would create a "micro-climate" around the heater and affect its operation and ability to sense room temperatures.

Can my heater be installed within a guard/cage?

Yes. These can be bought from AIANO Ltd. Their contact telephone number is 0207 987 1185.

How do I operate my TSRE storage heater?

For usage guidance, please see the product instructions which can be found on the product page of this site. 

How do I clean my panel or storage heater?

Before commencing cleaning, disconnect the electricity supply to your heater and allow it to cool. The outside can be cleaned by wiping it over with a soft damp cloth and then dried. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface finish.

Can I install Creda panel or storage heaters in my bathroom?

All Creda panel and storage heaters have IP ratings listed on the product pages of this site and their product manuals. This rating indicates the minimum zone requirements for installing the heater within a room containing a bath or shower. In accordance with the current wiring regulations, the minimum clearances and IP zone requirements must be adhered to. We recommend contacting your electrician or installer to assess the suitability of a panel or storage heater being installed within your bathroom.

Where are the cable entry points on Creda panel and storage heaters?

The cable entry points for Creda storage and panel heaters will generally be found on the rear of the product, in the bottom right hand corner. Please see below images for guidance. 


panel and storage heaters

Towel rail FAQs

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How do I clean my towel rail?

The finish on your towel rail can be maintained by occasionally wiping over with a damp cloth and lightly finishing with a soft dry cloth. This should only be carried out when the rail is cold. Do not use abrasive cleaning powders as this could damage the surface finish.

How many layers of towels or clothes can I drape over my towel rail?

It is recommended that for efficient drying, no more than two layers of towels or similar fabric should be draped over the rail. Items should be placed evenly over the whole surface of the rail where possible. It is not advisable to leave very damp towels or clothes on the towel rail when not in use as this may in time affect the paint finish. The rail, although hot to the touch, is not hot enough to scorch or burn fabrics, however soap and detergents remaining in articles after washing can cause discoloration, so care should be taken to thoroughly rinse articles before airing.

Will I need to drain and refill my towel rail?

No. The rail is filled with a precise quantity of special liquid and should never need draining or refilling.

Will a towel rail warm my bathroom?

Towel rails are designed to provide an all year round service for airing towels and articles of clothing. It is not intended to be a primary heat source, but will take the chill off a small size bathroom, lavatory or en suite.

Where is the cable entry point on Creda towel rails?

Depending on which way the towel rail has been installed, the cable entry point will either be on the bottom right, or bottom left of the product. Please see the below image for guidance. 

towel rail


Installed fan heater FAQs

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How can I clean my installed fan heater?

General Cleaning

The external appearance can be maintained by wiping occasionally with a damp cloth. For stain removal, a weak soap solution can be applied and then wiped dry.


Internal Cleaning & Maintenance

To help prevent the build-up of dust and fluff in the heater, it is advisable to apply the soft brush attachment of a vacuum cleaner to the grille occasionally. From time to time it may be necessary to remove the heater from the furniture unit so that the interior of the heater and the heater compartment can be cleared of any accumulated dust or fluff by means of a vacuum cleaner.

To remove, unscrew the six fixing screws and withdraw the appliance from the plinth. To gain access to the inside of the appliance, remove the screws securing the top cover and clean the interior of the heater using the soft brush attachment of a vacuum cleaner, taking care not to damage the fan. Refit the top cover. The interior compartment of the furniture unit should also be cleared of dust and fluff using the vacuum cleaner nozzle. Remount the heater in the plinth ensuring the rear support bracket is still adjusted correctly. The electricity supply to the heater can now be switched back on.

Can I install a downflow fan heater myself?

All Creda products should be installed by a qualified installer or electrician and in accordance with the current wiring regulations and IP zoning requirements. 

Where is the cable entry point on Creda installed fan heaters?

The cable entry point on Creda installed fan heaters can generally be found on the top of the product towards the rear. Please see below images for guidance. 

installed fans cable entry

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