
We're here to help
Whether you're looking for advice on the which product to buy, or are having problems with your Creda product, then the easiest way to get in touch with us is our online form below.
Address
Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive,
Hedge End,
Southampton,
Hampshire,
United Kingdom
SO30 2DF
Customer Services Opening Times
Monday - Thursday: 09:30 - 12:30 & 13:15 - 16:00
Friday: 09:30 - 12:30 & 13:15 - 15:00
Saturday - Sunday: Closed
Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.
Creda Spares
Time to DIY? Fix or update your Creda product with genuine spare parts
We take advice from Ofgem, Trading Standards and our Ombudsman partners in order to treat all of our customers fairly. This may mean that during busy times customers or end users who require urgent assistance with main heating or hot water may be prioritised.
Our Customer Support team are committed to delivering excellence to all of our customers and end users so if you are contacting us about a suspected product fault or believe you need a repair to your product our team will assess each case individually. This helps us determine vulnerability or impact to well-being. We ask for your patience and understanding in how we best support our most vulnerable customers.

Important notice
Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services.
As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways:
- Extended call times to our teams on the telephone
- Longer than normal time to reply to email and customer enquiries
- Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period
- Delivery times on orders may be extended due to logistics and postal issues
- Delays or even the inability to carry out repairs to products.
We apologise for any issues this may cause you. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating.
Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you.