Getting in touch with us

How can we help?

At Creda, we are proud of our market-leading, award-winning products and services.

Whether you're looking for advice and guidance before making a purchase, need installation and fitting information, want to know more about our innovative solutions, or have a problem that requires our technical expertise; we're here to help you. 

The easiest way to talk to us is through our online form which directs your question to the right team who will quickly get back to you with an answer

Need help?


Got a question about a product?

Take a look at our frequently asked questions.


Got a problem with your product?

Try our storage or panel heater troubleshooters.


Lost your instructions?

Want to get in touch?


Contact us for help

The easiest way to contact us is via our online form. It saves you answering questions on the phone, you can attach files and your enquiry will go directly to the correct team.

Contact us now


Call our Home Customer Team

0344 879 35 88*

Mon - Fri  08:30 - 17:00


Call our Business Support Team

0344 879 35 87*

Mon - Fri  08:30 - 17:00

Head office address: Glen Dimplex Heating and Ventilation, Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

*Calls to us cost no more than a national rate call to an 01 or 02 number and are included in mobile bundled minutes.

Please note that our Customer Service Centre will be closing early today due to severe weather conditions. We apologize for any inconvenience this may cause.